GOV.JM
Consistent with GoJ’s priorities, the organization has identified three (3) areas for strategic focus:
MODERNIZATION/TRANSFORMATION
Outcome 1- Infrastructural Modernization
Outcome 2- Merger to the Real Estate Authority of Jamaica
CUSTOMER SERVICE EXCELLENCE
Outcome 1 – Increase internal and external customer satisfaction to 85%.
OPERATIONAL EXCELLENCE
Outcome 1- Training and Certification in the Industry
Outcome 2- Monitor and Regulate
Outcome 3 – Enhanced Dispute Resolution
Outcome 4 – Compliance with standards/best practices
