Complaints Process

  • Real Estate Matters
  • General Matters

Step 1: Submit Your Application

The complainant is required to complete, sign and submit the Complaint Form along with supporting documents. This may be done in-person, at the offices of the Real Estate Board, or via email to

Step 2: Notification of receipt

After the complaint is received by the Real Estate Board, a preliminary assessment will be done to determine if an investigation will be commenced. This will be communicated to the complainant within five (5) working days.

Step 3: Commencement of Investigation

If the complaint falls within the purview of the Real Estate Board, an investigation will commence into the matter.

Step 4: Follow-up

The complainant may periodically enquire on the status of his or her complaint, as well as updates may be sent as necessary

Step 5: Conclusion of Investigation

Following the conclusion of the investigation by the Real Estate Board, the complainant will be notified of the findings and outcomes.

Step 1: Submit your complaint

If for any reason you are dissatisfied with our general service, we invite you to contact us via email at, subject line “Feedback/Complaint” or telephone us at (876) 926-9748-9.

Step 2: Notification of receipt

After the complaint is received, it will be directed to the relevant Manager or Supervisor. The complainant will be contacted within five (5) working days to be advised on next step actions.

Step 3: Commencement of Complaint Resolution

After the complainant is contacted, the assigned officer will begin efforts toward a resolution.

If a resolution is not possible within ten (10) working days from the date of contact, the complainant will be contacted beforehand and kept abreast of the progress of the process by phone, mail, or email, until the complaint is resolved.

Step 4: Steps for Escalation

The Real Estate Board and Commission of Strata Corporations are committed to determining the root cause of your complaint in order to prevent recurrence. If the complainant is dissatisfied with the resolution, the complaint may be escalated to the Chief Executive Officer. Further escalation can be made to the Board of Directors, if necessary.

Link to access AML and CFT Resources

Important Dates

Client Portal
REB clients only
Bill Payment

NCB or Scotiabank


Debit/Credit Card
or Manager's Cheque