GOV.JM
Your feedback and complaints are very important to us, we encourage you to contact us so we may investigate and resolve issues in the shortest possible time.
To contribute to our continuous improvement efforts, we kindly ask you to complete our service survey, available both in our office and on our website. Your feedback is invaluable in enhancing our service delivery.
Real Estate Matters
General Matters
The Real Estate Board is mandated to monitor and regulate the practice of real estate business. One of the services offered to the public is the option to file complaints against registered real estate professionals – developers, dealers and salesmen.
Who can make a complaint
To secure the confidence of the public and with an effort to ensure greater compliance of the real estate industry and professionals, every citizen of Jamaica has a responsibility to report any suspected breaches of the Real Estate (Dealers and Developers) Act, to the Real Estate Board. The person making the report does not have to give their name but should provide the REB with sufficient information to start an investigation.
What is the process
Step 1: Submit Your Application
The complainant is required to complete, sign and submit the Complaint Form along with supporting documents. This may be done in-person, at the offices of the Real Estate Board, or via email to info@reb.gov.jm.
Step 2: Notification of receipt
After the complaint is received by the Real Estate Board, a preliminary assessment will be done to determine if an investigation will be commenced. This will be communicated to the complainant within five (5) working days.
Step 3: Commencement of Investigation
If the complaint falls within the purview of the Real Estate Board, an investigation will commence into the matter.
Step 4: Follow-up
The complainant may periodically enquire on the status of his or her complaint, as well as updates may be sent as necessary
Step 5: Conclusion of Investigation
Following the conclusion of the investigation by the Real Estate Board, the complainant will be notified of the findings and outcomes.
It is important to note that some complaints may lead to a Section 9 Hearing at the Real Estate Board or to a Criminal Court for a final verdict.
Who can make a complaint
Anyone who has interacted with our services or our officers can make a general complaint.
What is the process
Step 1: Submit your complaint
If for any reason you are dissatisfied with our general service, we invite you to contact us via email at info@reb.gov.jm, subject line “Feedback/Complaint” or telephone us at (876) 926-9748-9.
Step 2: Notification of receipt
After the complaint is received, it will be directed to the relevant Manager or Supervisor. The complainant will be contacted within five (5) working days to be advised on next step actions.
Step 3: Commencement of Complaint Resolution
After the complainant is contacted, the assigned officer will begin efforts toward a resolution.
If a resolution is not possible within ten (10) working days from the date of contact, the complainant will be contacted beforehand and kept abreast of the progress of the process by phone, mail, or email, until the complaint is resolved.
Step 4: Steps for Escalation
The Real Estate Board and Commission of Strata Corporations are committed to determining the root cause of your complaint in order to prevent recurrence. If the complainant is dissatisfied with the resolution, the complaint may be escalated to the Chief Executive Officer. Further escalation can be made to the Board of Directors, if necessary.
