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REB/CSC Quality Policy



Real Estate Board/Commission of Strata Corporations


The Real Estate Board/Commission of Strata Corporation is committed to


R – Regulation of the sector to protect the public;


E – Education of stakeholders to enhance services;


A – Achievement of customer satisfaction;


J – Joint operations to promote efficient processes (all aspect of the organisation

     collaborating to promote efficiency and effectiveness); 


Complying with requirements and continually improving the effectiveness of the Quality Management System (QMS).



  • To assess the current customer satisfaction rate and improve the satisfaction of our customers by 10% annually for the next 4 years.
  • To establish, implement, maintain and continually improve a quality management system and its  processes in accordance with the requirements of the  International Standard ISO 9001:2015.
  • To increase the technical and core competencies of staff through capacity building initiatives annually for the next 4 years.
  • To expand the course offerings of the Real Estate Training Institute (RETI) annually.
  • To monitor and improve, by 3%, the compliance of industry stakeholders annually over the next 4 years