REB/CSC Quality Policy

QUALITY POLICY & OBJECTIVES

Real Estate Board/Commission of Strata Corporations

The Real Estate Board/Commission of Strata Corporation is committed to

R – Regulation of the sector to protect the public;

E – Education of stakeholders to enhance services;

A – Achievement of customer satisfaction;

J – Joint operations to promote efficient processes (all aspect of the organisation

     collaborating to promote efficiency and effectiveness); 

Complying with requirements and continually improving the effectiveness of the Quality Management System (QMS).

OBJECTIVES:

• To assess the current customer satisfaction rate and improve the satisfaction of our customers by 10% annually for the next 4 years.
• To establish, implement, maintain and continually improve a quality management system and its  processes in accordance with the requirements of the  International Standard ISO 9001:2015.
  
• To increase the technical and core competencies of staff through capacity building initiatives annually for the next 4 years.
• To expand the course offerings of the Real Estate Training Institute (RETI) annually.
• To monitor and improve, by 3%, the compliance of industry stakeholders annually over the next 4 years